2 edition of Deciphering reference questions through the reference interview found in the catalog.
Deciphering reference questions through the reference interview
O Gene Norman
|Statement||O. Gene Norman.|
|Series||ED 157 558|
|The Physical Object|
|Pagination||20 leaves. --|
|Number of Pages||20|
Well, as the tagline explains, this blog is about reference interview best practices. It’s an attempt to help librarians as well as the profession keep current with this important topic and as a place to continue the conversation started in my book with Scarecrow Press The Reference Interview Today: A Guide to Best Practices for In-Person, Phone, and Virtual Interactions. ABLE9 Reference Interveiw ver2 next. prev. The answer to a reference question is almost always going to be stated before the pronoun in question is used (there are exceptions, but this is a good general rule). But don’t simply look in the previous sentence; it’s possible that the reference is even earlier than that (two or three sentences before the pronoun) or in the same sentence.
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Then it’s time to dive into the questions. Feel free to ask any questions that relate to the job, but remember that any questions about protected classes (race, age, sex, etc.) that are illegal to ask in an interview are also off limits during a reference check.
Here’s our list of the 10 of the best questions to ask when checking references. The book is organized into eight chapters. Chapter one, “Why Bother with a Reference Interview?,” provides the theoretical foundations for the book.
Chapter two, “Setting the Stage for the Reference Interview: The First Thirty Seconds,” describes basic skills Cited by: 5. “The Reference Interview: Theories and Practice,” Stephanie Willen Brown.
Library Philosophy and Practice (February) 3 that reading Time will help him with his may know that Time is not the right source, but thinks that browsing through Time will magically lead him to other sources that will help may know thatCited by: Danika’s post that asked how well we would do on the bookseller’s quiz show got me thinking about some of the best questions I was asked when I worked as a reference librarian.
Anyone who knows anything about libraries knows that all patron interactions are private and that librarians never, ever share information about those who ask questions or seek advice.
Obviously, any structure of the reference in terview does not rigidly apply to any specific reference interview. But a common problem with the reference interview is that the librari an jumps too quickly to the second part of this structure, often omitting any negotiation of the first part.
If a librarian were to begin. Reference Interview 1. Reference Interview Kaukauna Public Library Staff Training DayJ 2. A man approached the reference desk and asked a simple question: Do you have any books on poultry.
With my newly minted MLS, I thought I better do a good reference interview: Well, are you looking for books on any specific type of poultry: like chickens or turkeys. About farming, urban chickens, or feral. We have a fairly large agriculture.
The reference interview is the heart of the reference transaction and is crucial to the success of the process. The librarian must be effective in identifying the patron's information needs and must do so in a manner that keeps patrons at ease.
Strong listening and questioning skills are necessary for a positive interaction. As a goodFile Size: KB. THE REFERENCE INTERVIEW. Definition: a collaborative effort in which the user seeks to understand and explain his information need, and the library staff member seeks to understand the user's question and find and communicate the Size: 34KB.
Interview by/ with Interviewers First name Last Name, Title of publication (in Italics). [Medium /format in which the interview appeared] Name of channel if applicable, Date and time of transmission if applicable, Publication details. if applicable: Television interview: Noonan () claimed in an interview.
In an interview on RTE (Noonan. It took me 45 minutes of sifting through other information that wasn’t definitive enough. I.e., one cow would buy a pound of pepper, and so forth.
Wikipedia was useless. THE REFERENCE INTERVIEW 53 serves, " 'Why' questions often express criticism or objections and per-mit of no satisfactory answer Their communicative effect is to say: 'I know your reason for X and it is wrong' " [9, p. Hence, it is not surprising that "why" questions do not always gener-ate a productive or even cooperative answer.
Very comprehensive guide on how to conduct the reference interview, addresses both in-person and virtual reference and deals with how to manage difficult situations-- is geared more towards public libraries than other types of information organizations (includes info on readers advisory and working with specific populations, e.g.
children and /5. Use the following template to cite a interview using the Harvard citation style. For help with other source types, like books, PDFs, or websites, check out our other have your reference list or bibliography automatically made for you, try our free citation generator.
Key. The American Library Association’s Reference and User Services Association, states that “the reference interview is the heart of the reference transaction and is crucial to the success of the process.
The librarian should effectively identify the patron’s information needs Effective listening and questioning skills are necessary for a.
CONDUCTING THE REFERENCE INTERVIEW isn't a bad book, but it's basically some pages on how not to be a jerk. There wouldn't be anything inherently wrong about this except the book was quite expensive.
I sort of think my graduate school was a little short-sighted in requiring this. I could've learned just as much by reading a journal by: Defining key concepts - ensure that you can accurately define main phrases, such as reference book, cross reference, and map legend Knowledge application - use your knowledge to answer questions.
Reference check questions that work. Find examples and samples of reference check questions based on Glassdoor's interview research.|Reference check questions that work. Find examples and samples of reference check questions based on Glassdoor's interview research.
A reference interview is a conversation between a librarian and a library user, usually at a reference desk, in which the librarian responds to the user's initial explanation of his or her information need by first attempting to clarify that need and then by directing the user to appropriate information resources.
Think up a few questions that you know the answer to. Ask the book these questions. (Not literally or you'll get some strange looks from other customers and possibly be asked to leave when you get angry because the book won't answer you directly.) Scan the index for the answers and follow it through the book%(10).
Format: Self-paced Course Developed by: the Idaho Commission for Libraries Length: hours Course Objectives In this unit, you will learn about: The value of reference; Methods to make a.
Job Reference List Template. If you want a pretty good template to model for your reference list on, check out: As you can see their templates go a bit beyond the traditional “listing” of references and provide a little more context to the references which can highlight qualities that you possess that are in alignment with what the company is looking for.5/5(1).
Books shelved as literary-reference: The Norton Anthology of English Literature, Volume 2: The Romantic Period through the Twentieth Century by M.H. Abra. While ready reference questions require short, factual answers, specific search questions generally require presenting a range of information.
These questions may require giving the patron a variety of resources--books, citations to articles, web sites, and a variety of reference tools such as indexes, catalogs, and bibliographies. Citing unwritten sources quoted in another source.
When making reference to the spoken words of someone other than the author recorded in a text, cite the name of the person and the name of the author, date and page reference of the work in which the quote or reference appears.
The goal of the technology reference interview is to figure out how much the patron knows already so the librarian knows where to begin. And of course, a librarian never talks down to a patron or talks at them without listening while doing a reference interview.
So naturally, in a technology interview the librarian will be talking with the patrons. Depending on the position the candidate is interviewing for, various other reference check questions can be asked about the skills and abilities that are required in the new job.
For example customer service skills, technical skills, computer skills, sales skills can be specifically explored in the reference check. The reference interview is far from being a simple verbal interaction between two people.
It remains one of the most difﬁcult tasks in the library. (Cohen,p. Introduction Cohen characterizes the singular importance of the reference interview (RI) in library practice.
DeﬁnedCited by: 6. A reference interview is a conversation between you and the library user. Like any conversation, the key to a good reference interview lies in understanding what the person is saying.
Imagine a friend who wants to tell you about her day, but she isn't sure how much she should tell you. After all, she doesn't want to bore you. A reference call is quick, gives you the chance to ask follow up questions and allows you to better understand your interlocutor by the tone of their voice.
But, sending your questions via email is a good alternative in case that works best for your candidate’s former employer or colleague.
Use Behavioral Interview Questions to get an Honest Answer Let’s take a new look at a trusted hiring tool, the behavioral interview question, and consider using it in a different way. I discussed behavioral interviewing in an earlier post, but I’d like today to offer a new approach to this tactic: using it to draw valuable information out.
More recently my work has focused on re-thinking the dogma of the reference interview (Doherty, /6; Doherty, ). This study is directly related to the latter work on the reference interviewAuthor: John Joseph Doherty.
One time I told a former team member of mine that I would be a reference for her. She called me a few weeks later and said "I applied for a job and the employer wants my references. Reference librarian interview questions shared by candidates.
Top Interview Questions. How would I help a patron with a reference question when I really did not know the answer. teaching and helping people through my strong customer service and volunteer background in.
The reference librarian's task is to translate the patron's question into one that can be answered with the library's resources. The first element of that task is to know what the patron wants Author: Stephanie Willen Brown. Sample Questions for References.
A National Or. ganization. The following sample questions suggest the types of information you might seek from references about potential job candidates.
Consult applicable legislation to ensure you are asking questions that respect individual privacy and human rights.
Background questions • How long have you File Size: 39KB. How to Cite an Interview. Sometimes when writing a research paper, the best source is a person closely involved with your research topic. Generally, the information included in your citation differs depending on whether you are citing an %(5).
These questions tend to elicit vague answers that focus on Mary’s “best traits rather than the ones most relevant to the job.” Instead, your goal is to ask a series of open-ended questions.
Reference Training The purpose of this guide is to provide information on reference service and resources for library staff and others who may have the opportunity to assist patrons in a liaison's : Cheryl Davis.
C++ References - In this series, we have covered all about C++ References and answered the questions that might be asked during an interview. The Legal Reference Interview.
To fulfill any information request, the reference librarian must, of course, conduct a reference interview. This applies to questions or requests that arrive via e-mail or chat, as well as to those that come through the traditional channel of the reference desk.
Rebellion in Black and White: Southern Student Activism in the s. Eds. Robert Cohen and David J. Snyder. Baltimore, MD: Johns Hopkins University Press, Article Book Chapter Article vs. Book Chapter Citation A citation for a whole book does not have page numbers, but a book chapter does. Jacobs, David, and Daniel Tope.As a result, proper reference interview skills must be developed from the onset of one's career and fine-tuned as more experience and on the job training courses are acquired.
As library school students, one way to get some practice is by role playing the reference interview with a classmate.